Cancellation Policy
We realize that plans can change and that unforeseen circumstances can occur. We highly recommend travel insurance.

All bookings are subject to the following cancellation policy -:

Cancellations must be received in writing by email or fax, to Bay Villas Resort Port Douglas. Cancellations will not be deemed to be received until you have written confirmation from Bay Villas Resort Port Douglas. If you have not received acknowledgement within two days, please contact us at the resort on (07) 4084 2992.

Deposit will be refunded in full on all cancellations received 21 days or more prior to the arrival date. 

We reserve the right to refund the deposit in full less a $50 administration fee on cancellations received 14 to 20 days to the arrival date. The administration fee covers the cost of processing the booking, receipting the booking and banking the money, cancelling the booking from the system, processing refund via electronic medium and meeting bank charges.

Cancellations received between 7 to 13 days prior to the arrival date will forfeit the full deposit paid, being the equivalent of the first nights fee.
Cancellations received 6 days or less to the arrival date, or amendments to the booking, or failure to arrive at the hotel, a cancellation fee of the full amount of the booking will be charged (i.e: if booked for 5 nights then 5 nights’ accommodation will be charged). There is no refund for early departures and a full accommodation cost will be incurred. This policy is applied to cover the distinct possibility of our inability to re-let the room at that late a stage. Should the room be re-let a refund of the booking difference will be applied.

Travel insurance is highly recommended.

There are NO REFUNDS FOR EARLY DEPARTURE.

*Fees may be credited to a future re-booking of similar duration at Port Douglas Bay Villas Resort, less a re-booking charge of $50 and subject to room availability, for travel dates up to 12 months from the original cancelled booking.