Port Douglas village is a small town and is mostly flat. Walking
everywhere is a good option, as is hiring bycycles. If you have hired a car then that will
obviously give you greater freedom. There is a local bus service that will run you into town
and back. The bus or a taxi is recommended if you are doing grocery shopping. Walking to the
main street takes 10-15 minutes. Walking to the beach or the marina also only takes 10 to 15
minutes. If you arrive by coach and then decide you want to hire a car that's OK - we have a
few hire car companies in town (10 to 15 minutes walk).
We have beach towels for hire, bike hire, complimentary children's
beach toys, and complimentary rain umbrellas.
We have free wi-fi (see reception upon arrival) and also fee based
wi-fi in your room or by the pools.
We have a tour booking desk - you can discuss tour options, get
recommendations, check the weather etc at reception and then book your tours at no extra
cost. We recommend you do NOT book reef tours until you arrive and see which days are likely
to have the best weather.
To confirm your booking a deposit equivalent to 1 nights
accommodation is required, with full payment to be received no later than 14 days prior to
We realise that plans can change and
that unforseen circumstances can occur. We highly recommend travel
All bookings are subject to the
following cancellation policy -:
Cancellations must be received in
writing by email or fax, to Bay Villas Resort Port Douglas. Cancellations will not be deemed
to be received until you have written confirmation from Bay Villas Resort Port Douglas. If
you have not received acknowledgement within two days, please contact us at the resort on
(07) 4084 2992.
Cancellations received 14 days or
more prior to the arrival date - the deposit will be refunded in full less a $50
administration fee. The administration fee covers the cost of processing the booking,
receipting the booking and banking the money, cancelling the booking from the system,
processing refund via electronic medium and meeting bank charges.
Cancellations received between 5 to
13 days prior to the arrival date will forfeit the full deposit paid, being the equivalent of
the first nights fee.
Cancellations received 4 days or
less to the arrival date, or amendments to the booking, or failure to arrive at the hotel, a
cancellation fee of the full amount of the booking will be charged (i.e: if booked for 5
nights then 5 nights’ accommodation will be charged). There is no refund for early departures
and a full accommodation cost will be incurred. This policy is applied to cover the distinct
possibility of our inability to relet the room at that late a stage. Should the room be relet
a refund of the booking difference will be applied.
Travel insurance is highly
There are NO REFUNDS FOR EARLY
*Fees may be credited to a future re-booking of similar duration
at Port Douglas Bay Villas Resort, less a rebooking charge of $50 and subject to room
availability, for travel dates up to 12 months from the original cancelled
At all times we, Bay Villas Resort, will endeavour to accept all
bookings that are made through our website, however we reserve the right to cancel/reject a
booking at any time.
You will be notified by us of any changes/amendments to the booking and refunds due and we will
always try to give you an alternative option.