Frequently Asked Questions

When is the best time of year to visit Port Douglas and what are the temperatures in Port Douglas?
Port Douglas has a year round tropical climate so any time is great to visit – the busiest months are the winter months of June to October, when the weather is warm and dry (around 21-25 degrees Celcius).

Summer months are called the Green Season with the tropical rains where everything is lush. In the hotter summer months it reaches around 30 – 35 degrees Celsius.

Is the water safe to drink?
Water in Port Douglas is safe to drink from the tap.
Bottled water and other cold soft drinks may also be purchased from Reception.

Do you serve breakfast and is there a restaurant at Bay Villas Resort?
While Bay Villas does not have a restaurant, there is an abundant choice of great licensed and BYO restaurants and café’s within a 10 minute walk from Bay Villas Resort. Breakfast can be served as early as 6:30 AM in Port douglas.

What time can I check in at Bay Villas Resort?
Our usual check in time is from 2:00 PM and up to 6:00 PM (or 4:00 PM during the weekend).
However if you intend to arrive earlier, please contact us ahead of schedule to arrange this as we may be able to have your apartment ready earlier than 2:00 PM.

How can I get to my apartment if I’m arriving out of office hours?
Your room key will be stored in our Key Safe located in the public area opposite to reception (covered car park).
An envelope will wait for you on the reception door with a welcome letter in which you will find all instructions to get to your room safely, and a little map of Port Douglas to find the essentials after your arrival.

What time is check out at Bay Villas Resort?
Our usual check out time is 10:00 AM, unless you have arranged a later time with Reception.
Departing guests are welcome to use Bay Villas’ facilities after check out, including guest lobby, free internet, swimming pool, shower and luggage storage until departure.

Do you have a swimming pool and is it a heated pool?
Bay Villas Resort has two saltwater swimming pools as well as one spa / jacuzzi.
One of our pool is heated during winter months while the second one remains heated by the sun, giving you a great choice of temperatures to enjoy for your personal taste.

Do we need to bring our own bedding/linen or towels?
We provide all bed linen and bath towels. All you need to bring is a beach towel to use at the pool or at the beach.
Beach/pool towels are also available for hire from reception for a small 5$ fee for the duration of your stay.

Is Internet Access Free?
Free Wi-Fi is available in all apartments.
There’s also a computer with a broadband internet connection for guests to use (with a printer) and Free Wi-Fi access in the lobby.

Is there Cable TV?
Free Foxtel channels including Movies, Sports and Sky News are available in all apartments, with large LCD TVs and DVD players either already in the room or to get for free from the reception.
We are also offering DVD from our collection to enjoy for free in your room.

Is there Free Car Parking?
Free under cover car ports or open air car parks are available in number. There is no designated car parks coming with your apartment in Bay Villas, unless you have booked one of our 2 bedroom apartments located on the ground floor.

Where is Bay Villas Resort located?
Bay Villas Resort Port Douglas is located in Davidson Street, just 600 metres from Macrossan Street, where there’s a bakery, convenience store & supermarket, restaurants, gymnasium, post office, banks, shops and food bars. It’s an easy 10 min walk to many restaurants, cafes, shops and the Sunday Markets in Anzac Park. There’s a regular local bus service for those days when you don’t feel like walking.

Do you have a Tour Desk?
Our Tour Desk operates from Reception.
Management staff with their local knowledge can offer you some great advice on all tours that best suit your requirements, and there is no need to book them in advance so you can pick the best possible weather during your stay!
Most tours pick up at the front door of Bay Villas.

How many floors are there at Bay Villas Resort?
There are three floors – Ground, First and Second floor.

What type of apartments are available?
Bay Villas Resort has Studios, one and two bedroom apartments on each floor. Our three bedroom apartments are available on first and second floor only.

Is Bay Villas Resort suitable for families?

Bay Villas is perfectly convenient for single travellers, couples and for larger families.

How many people can sleep in an apartment and what is the bedding configuration?
The Studios can accommodate two (2) adults people and one (1) child only up to 3 years old, sleeping in a baby cot. Studios usually come with a Queen bed but we have a limited number of them with Twin beds.
The One bedroom apartments can accommodate three (3) adults with an extra rollaway bed, or two (2) adults and one (1) child, in a rollway bed or a baby cot. All our One bedroom apartments come with split King beds that can be changed into Twin beds.
The Two bedroom apartments can accommodate five (5) adults with an extra rollaway bed, or four (4) adults and one (1) child, in a rollway bed or a baby cot. All our Two bedroom apartments come with one Queen bed and Twin beds in the 2nd bedroom.
Our Three bedroom apartments are a combination of a Two bedroom apartment and a Studio.
All special bedding configuration, rollaways or baby cots are to be requested at the time of booking or up to 48h prior to arrival.

How often are the apartments serviced?
Apartments are serviced at mid stay if you are staying for six days or more. Arrangements can be made for more frequent servicing or towel changes at an additional cost.

Is there a discount on accommodation for a group booking?
We enjoy hosting wedding groups, family reunions and special occasion celebrations and offer a discount on group bookings. Please contact us directly for a quote.

Are the apartments fitted with air conditioners?
Yes, all apartments (evry single bedrooms and Lounge areas) have their own air conditioning units.

Is smoking allowed?
Smoking is not permitted in your apartment. You may smoke outside, however please keep the doors closed to ensure the smell of smoke does not enter the accommodation.
Please also be considerate of your neighbours and ensure they are not disturbed by the smoke.
And don’t forget that smoking kills.

Are pets allowed?
Sorry, pets are not allowed at Bay Villas Resort.